Frequently asked questions to help you buy a voucher, a gift box or an item - HÔTEL & SPA VENTOUX PROVENCE
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format, and you can also receive a gift pouch version at your home. The beneficiary can then book their dates at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website or offer them immediately in digital format. The gift boxes are also available in a gift pouch at your home, for a relaxing and wellness experience at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order on our HÔTEL & SPA VENTOUX PROVENCE website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up directly on site when placing your order. The box is sent immediately in digital format, and a gift box version can be delivered to your home. Enjoy this unique experience at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes and sent directly to your loved ones at HÔTEL & SPA VENTOUX PROVENCE.
How do I create a group fund and invite people?
To create a group gift and offer a gift box to multiple people, select the dedicated option during your online purchase. You can then invite participants by email or by sharing a link, and customize your gift box as you wish at HÔTEL & SPA VENTOUX PROVENCE.
How can I choose the amount for a gift card?
The gift boxes from HÔTEL & SPA VENTOUX PROVENCE are available in several predefined amounts, corresponding to different relaxation and well-being experiences. You can choose from the proposed options, such as a 50-minute massage, a week's access to the spa, or a stay including breakfast and access to the spa. These amounts are set to offer you quality services at our HÔTEL & SPA VENTOUX PROVENCE establishment.
How can I log in to my account?
To access your account on our online store, use the email address and password you created during registration. If you have forgotten your password, use the reset option available on the login page. Enjoy our dedicated space to discover our gift boxes and offer a unique relaxation experience at our establishment HÔTEL & SPA VENTOUX PROVENCE.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button in our HÔTEL & SPA VENTOUX PROVENCE store.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones for a relaxing experience at HÔTEL & SPA VENTOUX PROVENCE.
How do I remove a gift box from my cart?
To remove a gift box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our HÔTEL & SPA VENTOUX PROVENCE website.
How do I purchase or give a gift box?
To offer a gift box, choose from our stays, massages, or spa access, personalize it with a message, and complete your purchase online. The recipient can then book their dates directly with our establishment HÔTEL & SPA VENTOUX PROVENCE.
Can we give a gift certificate and let the recipient choose the experience?
Yes, our gift boxes allow the recipient to choose the experience that suits them best. They can opt for a massage, access to the spa, a meal, or a stay among our services at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase, at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your gift box. We commit to responding to you within 48 business hours. Fully enjoy your relaxation experience at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Is the gift box customer service reachable by phone?
The customer service of our establishment HÔTEL & SPA VENTOUX PROVENCE is reachable by phone from Monday to Friday, 9 AM to 6 PM, as well as by email and online form.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to track your order and enjoy your relaxation experience at HÔTEL & SPA VENTOUX PROVENCE.
Is there an online chat available for questions about gift boxes?
The online chat service is available from Monday to Friday, from 9 AM to 6 PM, to answer your questions about the gift boxes of our establishment HÔTEL & SPA VENTOUX PROVENCE.
Is there a dedicated customer service for gift boxes?
Our customer service is at your disposal for any questions regarding your gift box. You will find detailed information about reservations and terms of use directly on our website, at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Is there a dedicated FAQ for gift boxes?
Here you will find answers to your questions about using your gift box for moments of relaxation and well-being at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Is spa access included in my gift box?
Access to the spa is included in some of our gift sets, such as the Lunch & Spa set or the Overnight, Breakfast & Spa set. Check the details of your set to confirm the inclusion of this access at our HÔTEL & SPA VENTOUX PROVENCE establishment.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as our other clients, according to the conditions of the chosen offer. Fully enjoy our balneotherapy space and signature treatments at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find all the necessary information to fully enjoy your relaxation experience at our establishment, HÔTEL & SPA VENTOUX PROVENCE.
Is parking included in my gift box?
Parking is not included in the gift boxes of our establishment HÔTEL & SPA VENTOUX PROVENCE.
Is breakfast included in my gift box?
Breakfast is only included in the 'Night, Breakfast & Spa' package at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Is special attention given to the recipient of a gift box?
At HÔTEL & SPA VENTOUX PROVENCE, we ensure that each gift box beneficiary enjoys an exceptional moment. You can book your dates directly with our establishment and enjoy a relaxing and wellness experience in our natural Provençal setting.
Is a welcome drink included in my gift box?
Your gift box includes a welcome drink to greet you during your stay at HÔTEL & SPA VENTOUX PROVENCE.
Should we bring towels to the Spa?
Towels are provided by our establishment HÔTEL & SPA VENTOUX PROVENCE, so you don't need to bring any.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking, directly on our HÔTEL & SPA VENTOUX PROVENCE website.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital format or paper format. The delivery methods are specified at the time of purchase, at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Do you offer preferential rates for bulk purchases?
Discounted rates are available for bulk purchases of gift boxes, with a customized quote based on the volume ordered at our establishment, HÔTEL & SPA VENTOUX PROVENCE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and customized solutions for corporate committees, with preferential rates and customization options tailored to your needs, at our establishment HÔTEL & SPA VENTOUX PROVENCE.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. Updating the email address associated with your gift box is possible according to the conditions of the establishment HÔTEL & SPA VENTOUX PROVENCE.
How can I leave a review for my gift box?
You can share your experience by leaving a review on our website after using your gift box. Your feedback helps us improve our services and offer unforgettable moments of relaxation at our establishment, HÔTEL & SPA VENTOUX PROVENCE.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or reach us by phone during opening hours. Our gift boxes are customizable and can be sent immediately in digital format or as a gift pouch to your home. The beneficiary can then book their dates directly with our establishment HÔTEL & SPA VENTOUX PROVENCE.
Is there a dress code for the gift box?
To fully enjoy your gift box, comfortable and suitable attire for a relaxing setting is recommended. You will be able to relax in our balneotherapy space and enjoy the treatments offered at our HÔTEL & SPA VENTOUX PROVENCE establishment.
From what age can I get a treatment?
Treatments are available for guests aged 16 and above at our HÔTEL & SPA VENTOUX PROVENCE establishment.
Is it absolutely necessary to make a reservation?
It is necessary to make a reservation to enjoy your gift box, choosing dates that suit you. The gift boxes offered by HÔTEL & SPA VENTOUX PROVENCE include stays, spa access, and gastronomic experiences to be customized according to your wishes.
How can one access the hotel from the airport?
To reach the hotel from the airport, you can choose to take a taxi or rent a car, as the HÔTEL & SPA VENTOUX PROVENCE is located at the foot of Mont Ventoux, in a natural Provençal setting.
Is the establishment accessible to people with reduced mobility?
The accessibility of the HÔTEL & SPA VENTOUX PROVENCE establishment is designed to offer a comfortable and pleasant stay for all visitors, including those with reduced mobility.
Are pets allowed in the establishment?
Pets are allowed at our establishment, HÔTEL & SPA VENTOUX PROVENCE, located at the foot of Mont Ventoux, so you can fully enjoy your family stay.
Where can I find the menus?
The menus of the restaurants at HÔTEL & SPA VENTOUX PROVENCE are available on our website, in the section dedicated to our restaurants. There, you will find details of the dishes offered, as well as opening hours and reservation conditions.
What are the hours of operation?
The opening hours of HÔTEL & SPA VENTOUX PROVENCE vary depending on the services offered. For the spa, access is available on weekdays for moments of relaxation and well-being.
Is there parking available near the establishment?
The HÔTEL & SPA VENTOUX PROVENCE has a nearby parking lot to facilitate your stay.
What are the delivery methods for gift boxes/vouchers?
The HÔTEL & SPA VENTOUX PROVENCE gift boxes are sent by email in digital format immediately after purchase, and a gift pouch version can be shipped to your home. The recipient can then book their stay or treatment dates directly with the establishment.
Is postal delivery offered?
Yes, we offer postal delivery of our gift boxes. You can choose between an immediate digital delivery or a gift pouch version at home, according to your preferences, at our establishment HÔTEL & SPA VENTOUX PROVENCE.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for relaxation and well-being experiences at our establishment, HÔTEL & SPA VENTOUX PROVENCE.
Is the gift box available in physical format?
Yes, you can choose between a digital gift box or a physical format to offer a relaxing and well-being experience to your loved ones at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Is the box presented in a neat packaging?
Yes, our gift boxes are presented in an elegant and well-cared-for packaging, ready to give. You can choose between an immediate digital delivery or a gift pouch version delivered to your home, for a pleasant shopping and receiving experience at HÔTEL & SPA VENTOUX PROVENCE.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and receive it immediately by email for instant redemption. Take advantage of this convenient option to offer a relaxation experience at HÔTEL & SPA VENTOUX PROVENCE.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The gift box is sent in digital format immediately, and a gift box version can be delivered to your home. This way, you benefit from the best rate directly from our establishment HÔTEL & SPA VENTOUX PROVENCE.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and times vary depending on the destination, with immediate delivery in digital format and a gift pouch version at home for the lucky recipient, in our establishment HÔTEL & SPA VENTOUX PROVENCE.
What are the delivery times for gift boxes by mail?
Gift boxes are sent within 48 hours digitally and within 5 to 7 days by mail. You can choose the option that suits you to offer a relaxing and well-being experience at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box when placing your order. The gift box is sent immediately in digital format, and a gift box version can be delivered to your home to give to your loved ones. Enjoy this unique experience at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Is express delivery available?
Your gift box will be sent immediately in digital format, with a gift pouch version delivered to your home. You can offer a relaxing and well-being experience at the foot of Mont Ventoux with HÔTEL & SPA VENTOUX PROVENCE.
How can I track my order?
You can track your order by logging into your account on our website. There, you will find the necessary information to track the shipment of your gift box. All our gift boxes are available at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by e-mail or by mail. The box is sent immediately in digital format, and a gift pouch version can be delivered to your home. Enjoy this unique experience offered by HÔTEL & SPA VENTOUX PROVENCE.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is approximately 3 to 5 business days. Your gift box will be sent digitally immediately, and you will receive a gift envelope version at your home as soon as possible. Enjoy this unique experience offered by HÔTEL & SPA VENTOUX PROVENCE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid and you can use it for a new reservation according to the conditions of the establishment HÔTEL & SPA VENTOUX PROVENCE.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. At HÔTEL & SPA VENTOUX PROVENCE, you can enjoy your moment of relaxation in our balneotherapy space, where water, stone, and Provençal scents combine for total rejuvenation.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can enjoy various experiences, such as massages, spa access, or stays, in our natural setting at the foot of Mont Ventoux. Our gift boxes offer flexibility to choose what suits you best at HÔTEL & SPA VENTOUX PROVENCE.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase. Enjoy your moment of relaxation in our balneotherapy space, where water, stone, and Provençal scents combine for complete rejuvenation, at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box is specified at the time of booking, according to the conditions in effect at the time of purchase. Fully enjoy your relaxation and well-being experience at our HÔTEL & SPA VENTOUX PROVENCE establishment.
Is it possible to reschedule without fees with a gift box?
Date changes are possible depending on availability and the reservation conditions of your gift box. Take advantage of this flexibility to plan your stay at the time that suits you best at our establishment, HÔTEL & SPA VENTOUX PROVENCE.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift checks, but they allow you to book a relaxing and well-being experience at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Special gift boxes are available for events like Valentine's Day, Christmas, or weddings. You can discover our online offers, tailored to each occasion, to give a unique experience of relaxation and well-being at the foot of Mount Ventoux, in our establishment HÔTEL & SPA VENTOUX PROVENCE.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends, for moments of relaxation and well-being at the foot of Mont Ventoux. Our gift boxes allow you to enjoy massages, access to the spa, or stays to recharge in our establishment, HÔTEL & SPA VENTOUX PROVENCE.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes we offer are official and guaranteed without intermediaries, as we collaborate directly with our establishment HÔTEL & SPA VENTOUX PROVENCE.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those you can enjoy on site, namely wellness treatments, spa access, and gastronomic experiences. You can choose from our offers such as massages, access to the Aqua Relaxation area, lunches, or stays with breakfast, for a relaxing and rejuvenating experience at the foot of Mont Ventoux, in our establishment HÔTEL & SPA VENTOUX PROVENCE.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Services can be exchanged according to availability and the establishment's conditions. At HÔTEL & SPA VENTOUX PROVENCE, you can enjoy massages, signature treatments, or access to the Aqua Détente area.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box. This way, you get the best rate directly from the HÔTEL & SPA VENTOUX PROVENCE establishment.
Is online payment secure?
The online payment for your gift box is secure, with a system to protect banking data, and you pay directly to the establishment HÔTEL & SPA VENTOUX PROVENCE.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order on our HÔTEL & SPA VENTOUX PROVENCE website.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique relaxation and well-being experience at our establishment, HÔTEL & SPA VENTOUX PROVENCE. Each box allows you to enjoy a moment of relaxation in our balneotherapy space or a rejuvenating stay at the foot of Mont Ventoux.
Is it possible to pay in installments?
Payment in installments is possible according to the terms offered during your order on our website. This gives you flexibility to offer a moment of relaxation at our establishment, HÔTEL & SPA VENTOUX PROVENCE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering, for a secure and direct reservation at HÔTEL & SPA VENTOUX PROVENCE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay for their gift box purchases by bank transfer or administrative mandate. This payment option is available to facilitate group orders at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our site are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at HÔTEL & SPA VENTOUX PROVENCE.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. You will find all the necessary information to track your purchases of gift boxes at HÔTEL & SPA VENTOUX PROVENCE.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. The recipient can then book their dates directly with the HÔTEL & SPA VENTOUX PROVENCE establishment.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at HÔTEL & SPA VENTOUX PROVENCE. You can also find it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and processed directly by our establishment, HÔTEL & SPA VENTOUX PROVENCE.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the terms and conditions, to take advantage of this offer at HÔTEL & SPA VENTOUX PROVENCE.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer, with secure payment directly to the HÔTEL & SPA VENTOUX PROVENCE establishment.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the HÔTEL & SPA VENTOUX PROVENCE establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order, which will be included with the gift box. Take advantage of this opportunity to offer your loved ones a unique experience at our establishment, HÔTEL & SPA VENTOUX PROVENCE.
Can we add options to your gift box offers?
The gift boxes from HÔTEL & SPA VENTOUX PROVENCE can be customized according to the available options, such as adding a massage or access to the spa. Specific details are indicated during the selection of each box.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your gift box during your online order to enhance your present. The lucky recipient will thus be able to fully enjoy their relaxation experience at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion, such as a birthday or wedding. Our gift boxes are available for various experiences, ranging from a massage to an overnight stay with breakfast and spa, to offer a moment of relaxation and well-being at the foot of Mont Ventoux, in our establishment HÔTEL & SPA VENTOUX PROVENCE.
How do I request a refund for a gift box purchased online?
The refund of an online purchased gift box is possible according to the terms of purchase, at our establishment HÔTEL & SPA VENTOUX PROVENCE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. The gift box can be used to book a moment of relaxation in our balneotherapy space, at the foot of Mont Ventoux, in our establishment HÔTEL & SPA VENTOUX PROVENCE.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. To fully enjoy your experience, the beneficiary can book their dates directly with our establishment HÔTEL & SPA VENTOUX PROVENCE.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange a gift box for another of equal or greater value, subject to the establishment's conditions. The gift boxes from HÔTEL & SPA VENTOUX PROVENCE offer a unique experience of relaxation and well-being at the foot of Mont Ventoux.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to HÔTEL & SPA VENTOUX PROVENCE gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the purchase conditions. The lucky recipient can book their dates at the HÔTEL & SPA VENTOUX PROVENCE establishment.
What should I do if the received box is damaged or contains an error?
If the received box is damaged or contains an error, a photo of the box will be necessary to process your request quickly according to the conditions of the establishment HÔTEL & SPA VENTOUX PROVENCE.
Can I get a refund for a gift box if I change my mind after purchase?
Gift boxes purchased from our establishment HÔTEL & SPA VENTOUX PROVENCE are non-refundable after purchase.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use the gift box before the expiration date, it will no longer be usable. The gift boxes from HÔTEL & SPA VENTOUX PROVENCE offer a unique relaxation and well-being experience at the foot of Mont Ventoux, and it is important to take advantage of this opportunity within the given timeframe.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the HÔTEL & SPA VENTOUX PROVENCE establishment.
How can I redeem the cashback?
To use your gift box, follow the instructions indicated on it. The beneficiary can book their dates directly with the establishment HÔTEL & SPA VENTOUX PROVENCE.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at HÔTEL & SPA VENTOUX PROVENCE depend on the specific conditions of the establishment. You can enjoy our gift boxes to offer a relaxing and well-being experience at the foot of Mont Ventoux.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from HÔTEL & SPA VENTOUX PROVENCE are neither exchangeable nor refundable. They offer a unique relaxation and well-being experience at the foot of Mont Ventoux, with treatments made from natural and sensory products.
Are there any dates excluded for gift boxes?
Some dates may be excluded for gift boxes, particularly during peak periods. Available dates should be checked at the time of booking for your stay at HÔTEL & SPA VENTOUX PROVENCE.
Is booking with a gift box subject to availability?
The reservation with a gift box is subject to the availability of the HÔTEL & SPA VENTOUX PROVENCE establishment. We advise you to book as soon as possible to enjoy your relaxation experience at the foot of Mont Ventoux.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password, so you can fully enjoy your experience at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, the box number is required. This number allows us to validate your reservation at our establishment, HÔTEL & SPA VENTOUX PROVENCE.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the establishment. Most of our offers are available on weekdays, such as the Lunch & Spa or the weekday spa access, but some services like the Night, breakfast & Spa are also available on the weekend. Check the conditions of your gift box for HÔTEL & SPA VENTOUX PROVENCE.
Can I use my gift box on holidays?
The use of your gift box at HÔTEL & SPA VENTOUX PROVENCE is possible on public holidays, subject to the availability of the establishment. You can enjoy our wellness spaces and services for an unforgettable relaxation experience.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You will be able to choose your dates directly with HÔTEL & SPA VENTOUX PROVENCE.
Can I book online with my gift voucher?
To book with your gift voucher, you can choose your dates directly with the HÔTEL & SPA VENTOUX PROVENCE establishment.
Can I make a reservation by phone with my gift box?
You can make a reservation by phone with your gift box. To learn about the terms, you can consult the reservation conditions of our establishment HÔTEL & SPA VENTOUX PROVENCE.
Can I make a reservation by email with my gift box?
Reservation by email with a gift box is possible according to the availability and reservation conditions of the HÔTEL & SPA VENTOUX PROVENCE establishment.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This flexibility allows you to choose an option more suited to your preferences, while enjoying the unique experience offered by HÔTEL & SPA VENTOUX PROVENCE.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher, such as a 50-minute massage or access to our Aqua Relaxation area. Any additional options are at your own expense. Your moment of relaxation awaits you at HÔTEL & SPA VENTOUX PROVENCE.
Is my gift box personalized?
Your gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. It allows you to enjoy a relaxing and well-being experience at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Can my gift box be used all at once?
Your gift box can be used in one go to enjoy a relaxing and wellness experience at our HÔTEL & SPA VENTOUX PROVENCE establishment.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only at our establishment HÔTEL & SPA VENTOUX PROVENCE. You will thus be able to fully enjoy our balneotherapy space and our signature treatments at the foot of Mont Ventoux.
Is my gift box valid in only one establishment?
Your gift box is valid only for services at our HÔTEL & SPA VENTOUX PROVENCE establishment.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your stay depends on the availability and conditions of the HÔTEL & SPA VENTOUX PROVENCE establishment.
Can someone else use my gift box?
Your gift box is personal and reserved for your personal use. You can fully enjoy the relaxation and well-being experience offered by our establishment HÔTEL & SPA VENTOUX PROVENCE.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box according to the establishment's conditions. These terms are specified on your gift box, at our establishment HÔTEL & SPA VENTOUX PROVENCE.
Is an ID required upon arrival when using a gift box?
A piece of identification may be requested upon your arrival to validate your reservation made with a gift box. Fully enjoy your relaxation and well-being experience at our HÔTEL & SPA VENTOUX PROVENCE establishment.
Do you accept pets?
Pets are allowed in our establishment, HÔTEL & SPA VENTOUX PROVENCE, located at the foot of Mont Ventoux, so you can fully enjoy your stay in Provence-Alpes-Côte d'Azur.
How do I proceed with reserving my gift voucher?
To use your gift voucher, book your dates directly with the establishment HÔTEL & SPA VENTOUX PROVENCE. The booking conditions are specific to each gift box and are detailed at the time of purchase.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can order as a guest, and the recipient can book their dates directly with the HÔTEL & SPA VENTOUX PROVENCE establishment.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, subject to availability and the conditions of the HÔTEL & SPA VENTOUX PROVENCE establishment.
What are the check-in and check-out times?
The check-in and check-out times at HÔTEL & SPA VENTOUX PROVENCE are typically set at 3 PM for check-in and 12 PM for check-out, but these may vary depending on the type of stay chosen. This information will be confirmed to you upon booking.
What services are included in a gift certificate?
The services included in a gift voucher vary depending on the chosen box set. You can enjoy massages, access to the Aqua Relaxation area, meals at the restaurant, or even nights with breakfast, depending on the option selected at our establishment HÔTEL & SPA VENTOUX PROVENCE.
What is the difference between a gift box and a free amount voucher?
With a gift box, you benefit from a predefined experience such as an overnight stay, a meal, or access to the spa, while an open amount voucher allows you to freely choose a service up to the chosen amount. Enjoy these moments of relaxation and well-being at our establishment, HÔTEL & SPA VENTOUX PROVENCE.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You will find all the necessary information to make your purchase with peace of mind, at our establishment HÔTEL & SPA VENTOUX PROVENCE.
How do I use a gift box during booking?
To use your gift box, simply mention your unique code when booking with HÔTEL & SPA VENTOUX PROVENCE. Specific conditions may vary depending on the type of box, we invite you to consult them before booking.
Can the gift box be transferred to a third party?
The gift box can be given to a third party; simply indicate this when placing your order. This way, you can treat your loved ones to a relaxing moment at our establishment, HÔTEL & SPA VENTOUX PROVENCE.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box is possible according to the conditions specified at the time of purchase, in our establishment HÔTEL & SPA VENTOUX PROVENCE.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the HÔTEL & SPA VENTOUX PROVENCE establishment.
What is the validity period of a gift box?
The HÔTEL & SPA VENTOUX PROVENCE gift boxes are valid for 1 year from the date of purchase, thus offering a full year to plan a wellness getaway in Provence.
Are children allowed?
Children are welcome at our HÔTEL & SPA VENTOUX PROVENCE, which even offers specific treatments for the youngest in our children's spa.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The recipient can use their gift box for spa sessions, massages, or meals according to the offers available. If the amount of the gift box is not fully used, the remaining balance cannot be refunded. In case of exceeding the amount, an additional payment will be required at HÔTEL & SPA VENTOUX PROVENCE.
Is the spa access private?
Access to the spa at HÔTEL & SPA VENTOUX PROVENCE is shared and not private. You will be able to freely enjoy the Aqua Relaxation area and the common facilities during your visit.
What types of gift boxes do you offer?
We offer gift boxes for wellness experiences, spa access, massages, stays, brunches, and lunches. These boxes allow you to enjoy moments of relaxation and rejuvenation at our establishment, HÔTEL & SPA VENTOUX PROVENCE.